uranus Casino & Sportsbook FAQ

No. Each person is permitted to hold one active account on uranus. If we detect multiple accounts linked to the same individual (via email, phone number, payment method, or device), we will suspend all linked accounts and may forfeit funds held in them. During registration, you confirm that your account information is accurate and that you are not creating a duplicate account. If you have forgotten your password or lost access to your account, use the account recovery process instead of opening a new account. Our support team can help you regain access to your existing account.

Verification typically completes within one to two business hours after you submit your documents during standard working hours in the Jakarta region. If you submit documents outside working hours or on weekends, we begin reviewing them when the office reopens. Common reasons for rejection include blurry images, documents with partial information, or dates outside the acceptance window (ID must be current; proof of address must be dated within three months). Resubmit clearer documents as soon as you receive a rejection notice. If your second submission is also rejected, contact our support team for guidance on which documents to use.

On the login page, click "Forgot your password?" and enter your registered email address. We will send you a password reset link. Click the link within 24 hours and follow the instructions to set a new password. If you do not receive the email, check your spam folder. If the link has expired or you cannot locate the email, request a new reset link. If you cannot access your registered email address, contact our support team with proof of identity (your government ID) and we can verify your account and send a reset link to an alternative email you provide.

Yes. uranus accepts bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and choose your bank. We will display a virtual account number unique to your uranus account. Transfer your deposit amount to that virtual account from your bank app or online banking. The funds appear in your uranus account within minutes after we receive the transfer. Do not use the wrong virtual account number; if you transfer to an incorrect account, contact our support team immediately with proof of the transaction. We can sometimes recover funds sent to wrong accounts, but this is not guaranteed. For withdrawals, you can request the funds be returned to your registered bank account (online payment, e-wallet, mobile banking, or local payment). Withdrawals typically settle within the standard window after verification.

Yes. uranus supports deposits via local payment, online payment, e-wallet, mobile banking, local payment, and online payment. During deposit, select your preferred method, enter the amount, and follow the payment provider's instructions to complete the transaction. You will be redirected to the payment provider's app or portal; confirm the payment there, and the funds will appear in your uranus account immediately after completion. Mobile wallets like e-wallet and mobile banking are particularly popular in Jakarta, Surabaya, and Bandung. If you prefer a digital wallet deposit, these methods are fast and secure. For withdrawals, you can request funds back to the same wallet if it supports refunds, or switch to a bank transfer option.

Deposit minimums and maximums vary by payment method. Mobile wallets (local payment, online payment, e-wallet, mobile banking, local payment) typically allow smaller deposits. Bank transfers (online payment, e-wallet, mobile banking, local payment) and online payment allow a wider range. Check the deposit page for the exact limits of your chosen method. We do not charge a deposit fee; the amount you transfer is the amount credited to your uranus account. If a payment provider charges a fee, that fee is deducted by the provider, not by uranus. For high-value deposits, bank transfer is often more reliable than mobile wallets. If your deposit does not arrive within the timeframe shown, contact support with your transaction receipt.

Log into your uranus account, go to Withdraw, enter the amount, and select your withdrawal method. You can withdraw to a bank account (e-wallet, mobile banking, local payment, online payment) or, if supported, back to a mobile wallet. Before you can withdraw, your account must pass KYC verification. After you request a withdrawal, it enters a processing queue and settles within the standard window. You can track the status in your account dashboard. Withdrawals are not instant; they pass through our compliance checks before release. If your withdrawal has not arrived within the expected timeframe, check your uranus account dashboard for status updates, and if necessary, contact support with your withdrawal request ID.

uranus covers Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other major tournaments. We update odds in real time during live matches and offer both pre-match and in-play betting. Different market types are available: match winner, over/under goals, handicap, correct score, and others. Settlement occurs after the match ends and the official result is confirmed. If a match is postponed or abandoned, bets on that match are voided and stakes refunded unless house rules specify otherwise. Check our terms for settlement rules on specific market types. game information can shift rapidly; place your bet before the odds close to lock in your selection.

uranus runs live blackjack, roulette, baccarat, Dragon Tiger, and other table games streamed from multi-camera studios. Each table displays the dealer, cards or wheel, and betting interface. You place bets through the uranus interface, and results are determined by the live game outcome. Minimum and maximum bet limits apply per table and are displayed before you join. Settlement is automatic; your account updates when the round closes. Games run around the clock with tables at different betting levels. If you experience connectivity issues during a live game, contact support with details of the game session and time; our team can review the session record.

uranus includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each game has its own rules, pay lines, and return-to-player (RTP) percentage displayed in the game info. Slot outcomes are determined by a certified random number generator. Bet size, spin speed, and session duration are under your control. Payouts are instant and automatic. If you encounter a game malfunction or believe a spin did not settle correctly, note the time and game title, then contact support with these details. We can review the game log for that session.

Yes. uranus lists markets for Mobile Legends, Free Fire, PUBG Mobile, and other esports titles. Odds and markets update before and during live matches. Settlement occurs after the official match result is published by the tournament organizer. If a match is cancelled or rescheduled, bets are voided. Check the event details for settlement terms specific to that esports title. Live in-play betting is available during broadcast matches.

During registration on uranus, you provide a username, email address, password, and mobile phone number. You confirm that this information is accurate and that you are not creating a duplicate account. Later, during KYC verification, you submit a government-issued ID and proof of address. All data is stored securely and used only for account management, verification, and fraud prevention. We do not share your data with third parties except as required by law or as necessary for payment processing. Review our privacy policy for full details on how uranus handles your data.

uranus encrypts all account data in transit and at rest. Your password is hashed and never stored in plain text. Payment information is processed via secure payment gateways and PCI-compliant channels; uranus does not store full credit card or bank account numbers. Account activity is logged for fraud detection and compliance. You can update your email, password, and mobile number anytime in your account settings. If you believe your account has been compromised, change your password immediately and contact support. We can review recent account activity and help you regain control if needed.

Log into your uranus account and navigate to Help or Support. Choose your issue category (account, payment, technical, game, etc.) and describe your problem. Include relevant details: transaction ID, game session time, error message, or device type. Attach screenshots if they help explain the issue. Submit the ticket. You will receive a ticket number and confirmation email. Our support team reviews tickets during Jakarta-region business hours and responds within the standard response window. For urgent issues like account lockout or large payment discrepancies, mention urgency in the ticket. Check your email and account dashboard for updates.

uranus may offer welcome bonuses or promotional credits to new accounts that meet eligibility criteria. Specific offer terms — such as wagering requirements, minimum deposit, or game restrictions — are displayed during registration and in the promotions section of your account. Not all users qualify for all offers; offers vary by region and signup date. Promotional credits often expire if not used within a specified window. Read the full terms of any offer before accepting it. If you have questions about an active offer on your account, contact support with your account number; they can clarify the terms and track your progress toward wagering requirements if applicable.